North West Carers Centre


About North West Carers

NWCC is a small grassroots organisation. Formed in 1997 by local Carers who wanted more local support.

Services we provide

  • One-to-One support
  • Home visits
  • Support groups
  • Dementia services
  • Adult short-break services
  • Young Carer support groups
  • Young Carer school support services
  • Information services
  • Signposting you to other relevant agencies
  • Inter-generational work
  • Educational courses
  • Recreational groups, trips and outings
  • Please note - We do not offer personal care.

Our Vision and Mission


All Carers in North West Edinburgh get the help and support they need to sustain their caring role.


Provide the highest quality support for Carers throughout the North West of Edinburgh. To reduce their stress and isolation.
Our service is Carer-led, welcoming and attentive to individual needs.

Are you one of the estimated 788,000 unpaid people who are caring for a relative, friend or neighbour in Scotland? or one of the 44,000 people under the age of 18 who classed as a Young Carer?


We value:

  • Providing an approachable friendly service
  • Delivering high-quality person-centred services
  • Ensuring that we respond to individuals’ needs, wishes and beliefs.

Areas we Cover

Based in The Prentice Centre, we offer services to Carers living in North West of Edinburgh.
The areas we cover are the four Neighbourhood Partnerships; Inverleith, Forth, Western and Almond.
These include;
  • Trinity & Boswell.
  • Granton, Pilton, Drylaw and Muirhouse.
  • Silverknowes, Davidson’s Mains, Cramond & Barnton.
  • Clermiston, East Craigs & Corstorphine.
  • Blackhall, Murrayfield, Roseburn & Ravelston.
  • Comely Bank & Craigleith.
  • South Queensferry, Kirkliston and Ratho Station.
If you are unsure if you are in our area, please contact us below.

Aims and Objectives


Provide a high-quality service that has Carers at the centre of what we do. 


  • We are a Carer-led organisation.
  • We will listen to Carers and respond according to their views and needs, where possible.
  • We will provide information Carers need.
  • We will help Carers access to information, support and services. To enable them to maintain their caring role.
  • We will provide services which are responsive and focused on Carer need.

The Wi Rascals

Young Carers Service

About This Service

NWCC works with young people aged 5 to 18 years old, who care for someone at home – usually a parent, guardian, sibling or someone they live with.

We run support groups for Young Carers, one to one support, peer support as well as signposting on to other agencies.


A Young Carer is someone aged 18 or under who helps look after a parent, guardian, sibling or anyone living in the household with them. 

These individuals may suffer from mental, emotional or physical disabilities, have drug or alcohol issues. Most Young Carers look after someone who lives in the same house as them, this is either a Parent, Guardian or Sibling.

For More Information

 Please contact Lisa Millar on 0131 315 3130 or 0750 000 3726

Side by Side project

A Befriending and Peer Support Project for People Affected by Dementia, or Cognitive Impairment

About This Service

The main aim of the Side By Side project is to help Carers and the person they care for, who are living with Dementia, or Cognitive Impairment to live well.

The Side By Side project provides support to Carers of people living with Dementia or Cognitive Impairment through either face to face, or telephone contact and by organising and facilitating information, educational, recreational and practical courses for Carers and other courses and events where the Carer and the person they care for can attend together. 

All our courses are free.

The project also enables Carers and the person they care for to meet others, share experiences and benefit from Peer Support.

What If...

You think you cannot attend a course or event as you have no one to look after the person you care for, then don’t give up, call us as we may be able to help.

For more information please contact Joan Hogg on 0131 315 3130

Adult Support Service

Alternative to Day Care

About This Service

We offer a service to give Carers a short break for a few hours. This service is for those who do not receive traditional day care services and are aged over 65. One of our support workers can visit at a regular time, usually weekly, to provide companionship to the person you care for, giving you the opportunity to take time for yourself.

What is a Carer?

A carer is anyone who cares, unpaid, for a friend or family member who due to illness, disability, a mental health problem or an addiction cannot cope without their support.

For more information about either the  Alternative to Day Care service or the Carers in the Ferry support group please contact James on 0131 315 3130

South Queensferry

Carers in the Ferry is a support group for anyone supporting friends, neighbours or family members with physical and mental health difficulties, long-term and life-threatening conditions and people living with cognitive impairments.
The group is a safe space for sharing the rollercoaster experiences of caring in a support group of your peers. We come together to share experiences, support each other, access advice & information, and learn skills to help us cope and also to make time for ourselves.
This group is very informal and welcoming.

Support Worker

Job description

Purpose of Job

To offer support to local Carers by enabling them to have a short break from their caring duties. The support will benefit both the Carer and the person they care for.

The work will vary according to particular needs and circumstances of the family but may include companionship at home, accompanying the cared for person on trips such as shopping, outings or leisure activities.

Main Tasks

  • To be responsible for the support and supervision of the cared for person for designated periods at a time.
  • To provide this support in a confidential manner this is responsive to their needs and maintains their dignity and independence.
  • To undertake such activities with the person as have been agreed in advance with the Carer, the cared for person, support worker and Line Manager and to deal appropriately with any unforeseen events that may occur.


Support Workers must demonstrate:

  • Sensitivity in the relationship with the Carer and the person being cared for, in arranging and meeting their requirements.
  • Open-mindedness and tolerance of different family lifestyles and values.
  • A commitment to equal opportunities and anti-discriminatory practice.
  • Understanding of, and adherence to Data Protection legislation and confidentiality.
  • Must have good spoken English and literacy skills and have the ability to produce clear, precise written reports.
  • You do not need to have previous experience, but must be confident, demonstrate good common and practical sense and have an empathetic and flexible approach.
  • All employees must undertake a full PVG check. Paid for by NWCC.


Closing Date: Friday 16th March.

Successful applications will be contacted for an interview on Wednesday 28th March.

Contact us via email or in the comment box (below) for an application pack.

Meet The Team

           The Staff Team

  • Moira Fenning - Operations Manager
  • Lisa Millar -Young Carer Practitioner
  • Joan Hogg – Carer Practitioner – Dementia Carers
  • James Holdcroft - Carer Practitioner - Adult Carers
  • Vicky Scanlin – Finance Officer

  The Board of Directors

  • Fiona Cherry - Chairperson
  • Eddie Thorn - Director of Finance
  • Scott Williams - Secretary 
  • Fiona Drinnan - Carers Champion
  • Lesley Hinds -  Director
  • Fiona Rowley - Director

Contact Us:


North West Carers Centre

The Prentice Centre

1 Granton Mains Avenue



Phone - 0131 315 3130

Office opening times

Monday  - 9.00 - 16.00

Tuesday -   9.00 - 16.00

Wednesday  -  9.00 - 16.00

Thursday  -  9.00 - 16.00

Friday - Saturday - Sunday - Closed

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